Scoring and results
Worked example: different points per answer
Check that scores change for the right reason.
1. Define a useful scale
For “How often do you review your plan?”, use Not yet = 0, Sometimes = 5, and Every week = 10. This example measures frequency; it is not an objectively correct-answer test.
2. Configure the appropriate model
Open the selected question’s scoring controls. Use the answer-level scoring for your chosen scoring model. For category-based scorecards, assign the answer weights to the intended category. Correct-answer grading is a different model; avoid treating preference questions as right or wrong.
3. Test literal expectations
With only this scored question, verify the lowest answer produces the lowest score and the highest produces the highest. With several questions, check the total and normalized percentage separately. Required, skipped and unknown answers can affect how the result is calculated.
4. If scores look identical
Check that answer weights really differ, that the question contributes to the intended category, and that result thresholds distinguish the resulting scores. Two different scores can legitimately fall in the same result band. Save and publish before retesting the public version.