Troubleshooting
A shared quiz shows unavailable or 404
Check publication before changing the embed.
1. Check the URL
Open Share and copy the public player link. Do not send the editor link, a preview link or a local development address. Check that copying did not omit part of the address.
2. Check publication
Confirm the quiz is published and not paused. Wait for a clear publication confirmation. Save status alone does not mean the quiz is public.
3. Separate website and quiz issues
Open the direct public link outside the embed. If it works there, check the host website’s iframe block, copied source and dimensions. If it fails directly as well, investigate the quiz’s publication or server availability first.
4. Report a reproducible problem
Record the time, whether the direct link and embed differ, the visible message and browser. Share identifiers only through your established support channel, and never include private result tokens in the AI chat.